Magic Site FAQs

 How our web design process works.
How Does It Work?

Step 1: DREAMING: Click/Tap the Get Started button and let us know your needs.

Step 2: FAIRY DUST: We will send you our questions and get to work on your beautiful, custom website.

Step 3: MAGIC: Appx. 20 days later you will review the draft and send your revisions. Once we receive your revisions, update your website, and your account is paid in full, your site will be live in 24-48 hours! If you will be using one of our maintenance plans, it will need to be activated within 30 days of your build start date or when your site goes live; whichever comes first.

I don't have a current website address. What should I do?

You will need a domain and hosting account. If you choose one of our maintenance plans, a domain name will be included. You’ll also be asked to specify your desired URL – you can use Domize.com to explore your options and make sure the URL you want is available.

How fast will my site be live?
After you have submitted all requests, content, and other necessary information we will begin to build your fully responsive website. Typical turnaround time is 20 days.
How many revisions will I get?
Once your site is built we’ll send it to you to review, and you’ll have the opportunity to send us a revision request before we take the site live. If you need one last revision after that we can accommodate.
Do you offer any and every font?
You’re welcome to choose any font you’d like, but any purchasing or licensing costs must be covered by you.
What if I don't know what colors or fonts I need?
You can let our design team choose them for you based on your business’ branding and style.
What if I already have a website?
Want to keep your site? If you already have a WordPress website that is less than 12 months old and in good shape and the theme that you are using is being updated regularly, then you can get started right away with one of our maintenance plans! If there is any reason why we can’t work on your site as is we will let you know. If your site is fairly new and in good working order and you are just struggling to find the time to keep it updated or don’t have the time to figure out WordPress, don’t wait! Get started today on one of our maintenance plans.
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Custom Fonts

 
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Custom Colors

 
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Custom Domain

 
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Fast Turnaround

 
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Software Updates

 
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Unlimited Content Updates

 
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Revisions & Additions

 
Support:

Once your new site is live, if you choose one of our maintenance plans, your website will be updated regularly and kept safe and secure. If you need something added to your website such as text, a photo, or a new page, team member or service or anything else content related, just let us know. It’s all part of your plan (when you choose the Magic Plan or the Fairy Dust Plan)!

Our plans incorporate a little bit of fairy dust and whole lot of magic. Choose the one that’s just right for you.

How do I know what pages to add?
Once you click Get Started and have contacted us for an assessment of your needs, you will be sent a link to a form that will have suggested pages. We suggest a Home Page and a Contact Page. (Other pages could include a Team Page, Blog, Portfolio, Gallery, Donate, Calendar, Events, Services, various Services Pages, FAQs, Pricing, Our Story, etc.)
What about Privacy Laws?
A Privacy Policy will be automatically generated for your website.
What does your support include and what does it not include?

Our Maintenance Plans vary so depending on the plan you have chose the following may be supported:

  • Content updates  (only with the Magic Plan & Fairy Dust Plan)
  • New pages, within reason (only with the Magic Plan & Fairy Dust Plan)
  • New content sections, within reason (only with the Magic Plan & Fairy Dust Plan)
  • Troubleshooting issues not related to third party plugins
  • Installing most plugins and making sure they show up properly on your website (premium plugins at your own expense) (only with the Magic Plan & Fairy Dust Plan)
  • Adding photos (only with the Magic Plan & Fairy Dust Plan)
  • Adding an eCommerce plugin to your site along with the pages it requires to function (only with the Magic Plan & Fairy Dust Plan)
  • Adding a membership plugin to your site along with the pages it requires to function (only with the Magic Plan & Fairy Dust Plan)
  • Adding blogs to your site, editing, formatting, adding keywords, etc. (only with the Fairy Dust Plan)
  • Plugin configuration (only with the Magic Plan & Fairy Dust Plan)
  • Approving the members that join your website (only with the Fairy Dust Plan)
  • Configuring shipping, taxes, adding, categories, inventory, products or payment gateways (other than Stripe) in your e-commerce plugin
  • Adding listings (only with the Fairy Dust Plan)
  • Adding resources (only with the Fairy Dust Plan)
  • Adding articles (only with the Magic Plan & Fairy Dust Plan)
  • Adding calendar events (only with the Fairy Dust Plan)
  • Adding a gallery of photos (only with the Fairy Dust Plan)
  • Adding products (only with the Fairy Dust Plan)

 

Our Maintenance Plans do NOT Support:

  • Custom coding
  • Custom graphics or print graphics
  • Writing blogs
  • Managing features or anything to do with third party plugins

Need more options? One of our Maintenance Plans may be perfect for you – but if you need more, contact us for a custom quote!

EMAIL:

We have found that the best email provider is Google Suite for Business.  Setting up Google Suite for Business can be a fairly complicated process.  If you would like us to set this up for you, we would be happy to.   This service has a $20 setup fee and you will be billed appx. $5 per email address directly from Google. You’ll get to choose the prefix, and your site’s URL will serve as the email suffix. (This is an awesome way to help your business function professionally!) You will be entirely responsible for managing your email account and inbox once we finish setting it up, but we are happy to answer any questions you might have regarding this process.  If you would like us to manage it for you, that service is available at our regular hourly rate.

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Plugins Offer Unique Features

 
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We’ll help you install and activate plugins

 
Plugins & Coding:

Plugins offer fun and unique features that will add to the functionality and usability of your website for you and your end user. We will help you install and activate plugins and share our recommendations with you. You will be responsible for configuring the plugins, and for managing and utilizing any features they may bring to your site.

Will you install any plugins that are available for WordPress?
Please note that any plugins not updated within the past year will not be added by YABFF. We also reserve the right to refuse adding plugins that will hamper the functionality of your site, or which duplicate features already included your site.
Do you do custom coding?
We do not offer any custom coding options for our magic site.
Can I choose premium/pro plugins for my website?
You are welcome to choose premium/pro plugins for your website, but please keep in mind that you will be responsible for the cost of these add-ons. We’d also recommend checking with us first to make sure you’re purchasing a plugin which will work well with your site.
Upgrading & Additional Services:

Our Magic Site is perfect for you if you need a dynamic website at an affordable price that will grow and change as your business does. If you need extra support, such as e-commerce, content writing help, membership management, or other features one of our maintenance plans may be perfect for your growing site. If you need additional services for your site that are not included in one of our maintenance plans, we can help you for our regular hourly fee.

Communication & Requests:

When you submit a request for help, please do not submit another request ticket until we have fully resolved and finished the requests in your first ticket. We try to respond to support requests as quickly as possible, but please try to submit any time-sensitive content revisions as early as possible. We cannot commit to rushed support or client-set deadlines.

Pricing, Ownership, refunds, and cancellation details.

Our Magic Site is perfect for you if you need a dynamic website at an affordable price that will grow and change as your business does.

The cost of your website will depend on how many pages are needed, if you have an existing site, how many posts, if you need a gallery, e-commerce, membership, etc. A simple, straightforward site will have a fee of:

  • Up to five pages – $299 setup fee
  • Up to ten pages – $399 setup fee
  • Up to fifteen pages – $499 setup fee

Anything other than a straightforward site may require a custom quote.

You will be billed for your Magic Site once we have established a path forward.  Your site can be paid for in three payments, one-third at the beginning, one-third after the first draft, and the final third would be due just before taking the site live. If we will be hosting your website through one of our maintenance plans, your subscription will be due within 30 days of the site build start date, or upon taking the site live; whichever comes first.

What about hosting or a domain address?
If you choose one of our maintenance plans, hosting and a domain name are provided at no additional cost to you.
What happens if I stop paying for my maintenance plan?
If you choose to stop paying your monthly cost, your site will go down. You will have a 30-day period to begin paying again or if your account is in good standing you can transfer ownership to your own account, for a $25 transfer fee.
What if my credit card expired and I forgot to update?
We know it can be easy to forget to pay a bill or to overlook that your payment option is expired, so we’ll be sure to send you email alerts about your missed payments so that your site can be restored as quickly as possible.
What if I want to cancel?

If we are hosting your website through one of our maintenance plans and you wish to cancel your plan we will be sad to see you go. Your site will remain intact and functional for the duration of the period you have already paid for. After that period your site will go down, and you will have 30 days to restore your site if desired.

What if I want to keep my website?
If you want to cancel your plan, but keep your website, we would be glad to transfer ownership to you. You would need to pay a transfer fee of $25.
What if I change my mind after I start the Magic Site process?
A full refund is available if you change your mind within 72 hours. After that, it is non-refundable.
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Blazing Fast Hosting Included

 
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SSL Certificate

 
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Low Monthly Cost

 
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Privacy Registration Included

 
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We're Here To Support You

 
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Fast Start Up

 

Ready to Begin?

If our Magic Site looks perfect for you, then why wait? Begin the next step by contacting us, let us know your preferences, and let the fairy dust fly! Be sure to look over our maintenance plans to find which one will be perfect for you.

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