Virtual Assistance FAQs

 

Learn more about how our administrative assistance works.

How Do I Submit Tasks?

Our team uses task management software to handle tasks & delegation. This allows both your team and ours to stay informed and up-to-date with ease.

Once you’ve signed up for a Virtual Assistance plan, we’ll help you get set up so that you can converse with us and stay on top of the tasks that are being accomplished.

However, we also understand that some tasks are better conveyed in a real-time conversational style, so chatting via Slack is also available, and recorded audio sessions or screen sharing options are available by appointment.

How quickly will my tasks be finished?

Turnaround time for tasks will vary depending on the scope and complexity of your requests.

We try to respond to support requests as quickly as possible, but please try to submit any time-sensitive content revisions as early as possible. We cannot commit to rushed support or client-set deadlines.

Who Will I Be Working With?

Assistants are assigned on a task-by-task basis.

Every time you submit a new task, an assistant with the optimal skillset, knowledge of your brand, and availability will be chosen.

Can I request a specific assistant?

You’re welcome to let us know of your preferences, but we cannot guarantee that that specific assistant will be available.

Can You Assist with Any Type of Task?

All of the tasks listed under our Virtual Assistant Services are absolutely covered. If you’d like us to handle a task not listed there you are welcome to contact us with your request. We reserve the right to decline tasks which are beyond the scope of our services.

For website building and support, consider our Magic Site services.

How Do I Keep Track of the Time I’ve Got Left?

We have software to help keep track of the the amount of hours you’ve used that month against the amount in your plan, and we’ll make sure that info is always available to you.  If you’ve requested more tasks than we can accomplish in the hours you have left for the month we’ll contact you to ensure that we handle the highest priority tasks first.

What if I want more hours?

You are welcome to request upgrade your plan at any time.

Do the hours rollover to new months?

No, we are not currently able to offer rollover hours.

Ready to Begin?

If you’re ready to get on top of your to-do list and accomplish more, we’re here to help! Get started now!

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